Associate Consultant – ITSM

 Job Description:

1. Assisting QAI Client Organizations in establishing, maintaining, auditing and enhancing process & system capability in the IT Service Management / Governance space
2. Provide Enterprise IT Governance & Service Management best-practice based assistance to large clients of QAI in domains like BFSI, Telecom, Government.
3. Be able to contribute to Risk & Compliance Management of Enterprise IT.
4. Regularly manage senior stakeholders across multiple departments of Enterprise IT as well as business Divisions (Customer)
5. Regularly design process flows, KPI’s and related documentation.
6. Mentor the Enterprise IT employees to use the defined processes, generating the value targeted.

Must Have:

• Overall 6+ years of IT Service Management experience, with 3 years of relevant experience in ITSM Process (not limited to Incident, Problem & Change) / Quality Management / IT Governance / IT Risk & Compliance Management
• 2+ years of direct Client Facing responsibilities
• Strong Team Player, with strong communication skills
• Prior experience in handling IT in Banking environment is a major PLUS
• Bachelor’s Degree in any discipline

Good to have:

• Past Process Consulting experience
• Understanding of technology landscape of IT Infrastructure / ADM
• Experience of working in Middle Eastern Countries
• Hands on Information Security expertise

Certifications & Domain expertise:

Must Have:

• ITIL Intermediate
• COBIT Foundation

Good to Have:

• ISO 20000 / ISO 27001
• PMP / PRINCE2
• Banking/Telecom IT exposure