ISO/IEC 20000 Auditor
(3 Days Workshop)
Workshop Overview
ISO/IEC 20000 is the international standard for IT Service Management Excellence. The ISO/IEC 20000 Auditor course from QAI is for professionals who are/aspire to be in the role of an auditor in an ISO 20000 assessment or interested in learning how to conduct the ISO 20000 audit.
Workshop Benefits
- Recognize and understand the key concepts of ISO/IEC 20000
- The structure, requirements, objectives and application of ISO/IEC 20000- ‐1:2011 (service management system requirements).
- Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider.
- Extensive references to real life scenarios
- Prepare participants for the it SMF ISO/IEC 20000 Auditor exam
- One ISO/IEC 20000 Clinic (webinar) per month (for three months) on ISO 20000 audit issues and solutions with our in-house experts.
Workshop Content
- Introduction and Background
- Principles of IT service management
- Introduction to ISO/IEC 20000-1:2011, Applicability and Scoping
- Tools and technology
- Audit Types
- ISO/IEC 20000 certification and the requirements
- Governance of processes operated by other parties
- Summary
- Sample Exam
- Examination
Who Should Attend
- ITSMS Consultants/ Auditors
- Existing auditors in other schemes
- Consultants
- IT Service Professionals and Practitioners
- ITSMS Process Owners
- Internal and external auditors responsible for auditing IT service management practices
- Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits
- Expert advisors in information technology
- Technical experts wanting to prepare for an Information Technology Service audit function
- ITSM Quality professionals
Apart from the above mentioned personnel, individuals aspiring to take on the above roles can also gain from this workshop
Read more about the course.