QAI Global Services provides performance and process benchmarking services for ITES-BPOs and service centers. The typical processes that companies require this for include:

Customer Related Processes

  • Inbound customer care, technical support, outbound contact management, sales, and collections – credit recovery.

Non-voice processes

  • Payroll administration, employee benefits, taxes, HR management, risk management, processing claims, and non-electronic transactions,
  • Email management, web queries management, web chats, and automated transactions,
  • Order processing, fulfillment, and processing returns,
  • Invoice processing, forms processing, and document processing.

Support Processes

  • Training, recruitment, and hiring,
  • Workforce management,
  • Forecast, staffing and scheduling, and real time management,
  • Transaction monitoring and quality control Quality Assurance (QA) and Quality Check (QC),
  • Telecommunications, information systems, and internal helpdesk.

For more information contact us at