QAI Global Services offers CBQASM (Certified BPO Quality Analyst) and CBTLSM (Certified BPO Team Leader) programs for building competencies at the frontline management level in ITES-BPOs and service centers.

These three-day certification programs include training; to facilitate learning and skill development at the front-line management level, and continuous assessment, to evaluate against established benchmarks and standards for individual skills; on essential operational, people, and quality competencies required for successful execution of front-line management roles.

The programs have helped create a competent and successful level of frontline and middle management that is able to manage the performance and people better, and thereby enhance value of the process.

For more information contact us at