QAI Global Services conducts process and performance assessments and diagnostic studies for ITES-BPO companies on their Business Process Management Systems (BPMS) for key customer-related processes and key support processes.

QAI Global Services also performs due diligence activities on behalf of buyers of service pertaining to operational stability and service delivery capability for “sourcing” service providers.

The assessments have helped companies identify opportunities for value enhancement, and increase in service, quality and efficiency performance, and at the same time reduce costs.

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