IT Service Continuity
Course Objectives
To show how to develop and maintain IT Service Continuity Plans based on IT Infrastructure Library (ITIL) and other best practice guidance.
What skills will the delegate gain? This course will enable delegates to:
- Use a range of techniques that will generate IT and business commitment to IT Service Continuity.
- Review and upgrade IT Service Continuity plans.
Who will the course benefit?
All staff that need to maintain an IT Service Continuity Plan.
Course Content
Introduction
How to link IT Service and Business Continuity Management into the Business and IS Strategy and Service Delivery Life Cycle.
Stage 1 – Initiation: How to ensure IT Service Continuity policy reflects current and anticipated business and IS developments.
Stage 2 – Requirements and strategy: How to identify and analyze risks, threats and vulnerabilities by using CRAMM, Environmental Analysis. Focus Auditing and other approaches. Options for reducing the risks.
Stage 3 – Implementation: How to establish, integrate and test IT Service plans.
Stage 4 – Operational management: How to ensure that IS continuity strategy, plans and procedures continue to be tested, reviewed and maintained against the business needs.
