Through a variety of instruments like interviews, documentation review and surveys, QAI consultants work with the organization to develop a realistic “as-is” baseline of the organization’s people processes and their effectiveness measures. A descriptive mapping of the current people processes against the People-CMM� – either as strengths or as improvement opportunities is also presented.

Findings of the baseline analysis are amalgamated with the organization’s priorities, resource commitments and expectations to evolve an Action Plan for the People-CMM improvement program – with roles, responsibilities, milestones and, optionally, process measure-based Critical Success Factors.