Process Specific Consulting Interventions

Apart from complete end-to-end ITIL® implementation, QAI also provides specific process area related interventions to address critical pain areas in the organization that create highest impact to the business. Our services in this area include:

• Setting up Service Desk Operations
• Service Delivery Planning Processes (SLA Management, Availability Management and Capacity Management)
• Infrastructure Control processes (Configuration Management, Change Management & Release Management) amongst others.