HDI Offerings for Technical Support Center Professionals
- Improve response time?
- Increase your recovery rate?
- Improve agent performance?
Improve your support services – Certification and Training for help desk, support center, and service desk professionals and acquire knowledge required to provide quality IT service and support. The traditional help desk approach to support is changing. No longer able to keep pace with ever-evolving business demands and regulatory challenges, organization are looking for ways to manage ever more complex environments, while all the time ensuring that service levels are increased and improved.
QAI serves as HDI’s exclusive implementation partner in the country. HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Being the leading resource for help desk/support center emerging trends and best practices.
To know more about QAI’s offerings for the technical support center professionals,
please click here.
