The need for software companies, to be identified as one that delivers Quality products and services to its customers, has always been there. More so because the customers and buyers across the globe prefer dealing with a company which has been certified or assessed by a third party for their approach to Quality and process framework. That is why standards like ISO 9001: 2008 have become popular. The ISO 9001: 2008 standard has been adopted by many organizations worldwide, including software organizations. It helps organization remain competitive and improve internal capabilities by creating and implementing a robust Quality Management System and implementing the same.

ISO 9001:2008 is a standard for process certification and not for product certification.

This two-day workshop will include the philosophy, concepts and practice related to the standard. The course shall be in a lecture mode, supplemented with exercises, enriching discussion, query handling and experience sharing attempts to provide a detail overview of ISO 9001:2008 standard as applied to software companies. The exercises included during the course will enable better understanding of the concepts.

Benefits from the workshop

The knowledge of ISO 9001:2008 standards will help the participant:

  • To decide the set of processes required by ISO 9001:2008
  • To drive and guide implementation of the standard, in the organization
  • To do a gap analysis of the existing process definition and deployment Vs those required by the standard
  • To apply the process improvement tips / approach learnt during the course, for internal improvement of the organization

Objective of the course

To provide an insight into:

  • The requirements of ISO 9001:2008 standard and the principles and vocabulary which lays the foundation for the standard
  • The changes and similarities to the earlier version of the standard ISO 9001:2000
  • Correlation with CMMI®-DEV V 1.2
  • The approach for process improvement
  • A high level roadmap for implementing the standard

Targeted profile

  • Members of the organization that wishes to achieve ISO 9001:2008 certification
  • Members of the Quality department or the core group or the Management Representative, responsible for enabling/driving the ISO 9001: 2008 implementation in the organization
  • Any individual who wants to understand the requirements of the standard

Course Contents

Quick recap of Quality concepts – for context setting

  • About ISO 9001: 2008 – Background
  • Overview to ISO 9000:2008
  • Some common vocabulary used in the standard
  • The principles which are the foundation of the standard
  • Overview to the standard
  • Fundamentals of Quality Management Systems
  • General requirements
  • Documentation Requirements
  • Management Responsibility

This is really about the role of Top Management in:

  • Goal setting
  • Planning
  • Implementation
  • Review of the Quality system and its implementation in the organization
  • Resource Management
  • People
  • Infrastructure
  • Work Environment
  • Product Realization
  • Planning
  • Customer related processes (requirements, etc.)
  • Design and Development
  • Purchasing
  • Production and service provision (production, validation, traceability, etc.)
  • Control / monitor measuring devices
  • Measurement, analysis and improvement
  • Generic measurement requirements
  • Specific Measurement requirements (Product / Process measures, customer satisfaction, etc.)
  • Non conforming product control
  • Data Analysis requirement
  • Improvement (including preventive/corrective actions)
  • ISO 9001:2000 Vs. ISO 9001:2008
  • CMMI® and ISO 9001: 2008 – high level comparison
  • Transition from one standard /model to the other


The participant should have

  • Basic level understanding of Quality Assurance concepts
  • Software project experience and a general understanding of the purpose of the different departments in the organization