ITSM Trainings

We offer the following Instructor-Led Courses in IT Service Management:

Accredited ITIL® 2011 Trainings

• Foundation Level
  • ITIL® 2011 Foundation for Service Management (2 Days)
  • ITIL® 2011 Foundation for Service Management
  • ITIL® and CMMI-SVC Unified
• ITIL 2011 Intermediate Courses
  • ITIL® 2011 Capability Modules
    • ITIL® 2011 Intermediate: Operational Support and Analysis
    • ITIL® 2011 Intermediate: Planning, Protection and Optimization
    • ITIL® 2011 Intermediate: Release, Control and Validation
    • ITIL® 2011 Intermediate: Service Offerings and Agreement
  • ITIL® 2011 Lifecycle Modules 
    • ITIL® 2011 Intermediate: Service Strategy
    • ITIL® 2011 Intermediate: Service Design
    • ITIL® 2011 Intermediate: Service Transition
    • ITIL® 2011 Intermediate: Service Operation
    • ITIL® 2011 Intermediate: Continual Service Improvement
  • ITIL® 2011 Expert Certification
    • ITIL® 2011: Managing Across the Lifecycle

ITSM Generic Trainings

• Help Desk Analyst
• IT Service Continuity
• ITIL® Infrastructure Management
• Planning and Implementation Techniques for ITSM
• ISO/IEC 20000 Auditor Workshop
• COBIT5 Foundation

We offer the following online courses in IT Service Management:

• SM100: An Overview to ITIL®
• SM200: Service Desk and Incident Management
• ITIL® Service Operation (Live Virtual Mode)
• ITIL 2011 Foundation (Live Virtual Mode)

Currently no webinar available for this domain.