Derived from ITIL®, the ISO 20000 (erstwhile BS15000) standard describes an integrated set of management processes and a recognized, tried and tested management system which allows an IT service organization to plan, manage, deliver, monitor, report, review and improve its services and ensures effective delivery of services to the business and its customers.

QAI provides end-to-end handholding, guidance, and facilitation through periodic consulting for achieving the ISO 20000 (erstwhile BS15000) certification.

QAI’s ITIL® and ISO 20000 (erstwhile BS15000) implementation methodology focuses on robust implementation and institutionalization of ITIL® best practices and processes that deliver value to your business, rather than just achieving the minimum certification criteria of ISO 20000 (erstwhile BS15000) and getting certified.

Over 25 years, QAI has undertaken 700 hundred customer journeys across 30 countries.