The service industry which amounts to more than 80% of the world economy is a significant driver for 
worldwide economic growth. Best practices and guidance related to developing and improving service practices is a critical success factor to improve the efficiency, performance, customer satisfaction, and profitability of the service sector. CMMI for Services (CMMI-SVC) model has been designed to meet these needs.
CMMI-SVC is a compendium of best practices in the service excellence domain which enables service focused organizations to effectively :
- Design the service
- Deploy and deliver the service
- Manage the service
CMMI-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the software process improvement initiative.
CMMI-SVC is an industry neutral model that QAI has applied to various organizations in the service industry be it BPO, Telecom, IT, Hospitality, Health Care or any other.
Value of CMMI-SVC
- Rigorous yet flexible framework
- Improved SLA compliance & delivery efficiency
- Improved customer satisfaction
- Optimized capacity utilization
- Effective change management
- Roadmap to service maturity
- Gain a marketing/competitive edge
